Delivery & Returns

SHIPPING & RETURNS

We strive to keep our postage costs low and competitive for our customers.

SHIPPING :

With UPS you can select a local pickup point for your package if required.

UK

Standard deilvery is first class tracked.

 

UK MAINLAND FOR HAT & UMBRELLAS : £7.50 (UPS)

UK MAINLAND FOR CAP : £5.00 (ROYAL MAIL)

UK MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) : £4.00 (ROYAL MAIL)

UK MAINLAND FOR HAT BOXES : £8.00 (UPS)

NEXT DAY UK - ANYTIME HAT & CAP : £9.50 (UPS)

NEXT DAY UK - BEFORE 1PM HAT & CAP : £10.00 (ROYAL MAIL)

NB: Next day service is not guaranteed on Saturday. Order needs to be received by 12 midday. If in the unlikely event the item is no longer in stock or has to be custom made, we will notify you on the same working day.

INTERNATIONAL POSTAGE

Please note when selecting Royal Mail can take 2-3 weeks depending on customs clearance. Whereas UPS & DHL have customs already cleared and aprox 3 days.

EUROPE

EUROPE MAINLAND FOR HAT & UMBRELLAS : £18.00 (UPS)

EUROPE MAINLAND FOR CAP : £14.00 (UPS)

EUROPE MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £10.00 (UPS)

EUROPE MAINLAND FOR HAT BOXES : £18.00 (UPS)

USA

USA MAINLAND FOR HAT & UMBRELLAS : £22.00 (UPS)

USA MAINLAND FOR HAT & UMBRELLAS : £19.00 (ROYAL MAIL)

USA MAINLAND FOR CAPS : £22.00 (UPS)

USA MAINLAND FOR CAPS : £15.00 (ROYAL MAIL)

USA MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £17.00 (UPS)

USA MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £15.00 (ROYAL MAIL)

USA MAINLAND FOR HAT BOXES : £25.00 (UPS)

USA MAINLAND FOR HAT BOXES : £23.00 (ROYAL MAIL)

ROW

MAINLAND FOR HAT & UMBRELLAS : £22.00 (UPS)

MAINLAND FOR HAT & UMBRELLAS : £19.00 (ROYAL MAIL)

MAINLAND FOR HAT & UMBRELLAS : £35.00 (DHL)

MAINLAND FOR CAPS : £22.00 (UPS)

MAINLAND FOR CAPS : £16.00 (ROYAL MAIL)

MAINLAND FOR CAPS : £25.00 (DHL)

MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £16.00 (UPS)

MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £16.00 (ROYAL MAIL) 

MAINLAND FOR SMALLER ITEMS (Scarf, Feather, Hat Jack etc) :  £20.00 (DHL)

MAINLAND FOR HAT BOXES : £25.00 (UPS)

MAINLAND FOR HAT BOXES : £23.00 (ROYAL MAIL)

MAINLAND FOR HAT BOXES : £35.00 (DHL)

 

Please note we offer free shipping on the order values as stated below:

FREE SHIPPING IN UK ABOVE : £125

FREE SHIPPING IN EU ABOVE : £ 250

FREE SHIPPING WORLD-WIDE ABOVE : £ 250

STORE PICKUP :

Utilise our convenient store pickup service with a delivery timeline of 3-5 working days. Place an order for pickup at any of our stores in London, Cambridge & Oxford. An email confirmation will be sent when your item is ready for pickup.

SHIPPING RATES & PACKAGING UK/EU/Worldwide* UK: Free Delivery on orders over £125 (Excludes next-day delivery)

 RETURNS 

ONLINE ORDERS :

If an item does not fit as expected, we're pleased to offer free exchanges for unworn, clean items in good condition with original tags (UK customers).

For returns, we offer a straightforward refund for your item's purchase price, excluding postage costs. Identification and a receipt are required for all returns.

IN-STORE PURCHASES :

We are happy to provide exchanges or credit vouchers for returned items within 30 days of purchase. Credit vouchers are valid for 3 months from the date of return. Items must be unworn, clean, and returned with original tags.

 

PURCHASE RETURNS POLICY :

We can exchange goods or offer a credit voucher on returned items. Due to hygiene, any items returned must be unworn, clean and in saleable condition and the original sales receipt is also required. All returns/exchanges must occur within 30 days of purchase of the item. 

VINTAGE HATS & REPAIRS

Please note, we are only able to repair or repurpose hats originally purchased from us. Unfortunately, due to the potential irreversible damage and unavailability of certain materials, we cannot accommodate requests for vintage headwear or hats from other companies. We appreciate your understanding.