Terms & Conditions

1. Introduction

This website found under the lairdlon.co.uk & lairdhatters.com URL are operated solely by Laird Hatters. You can contact us at:
Laird Hatters
103 The Strand
London
WC2R 0EW

Tel: +44 (0) 203 713 9692
Email: admin@lairdhatters.com

 2. Scope

These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to customers. You must read, agree with and accept all the terms and conditions contained in this agreement and our privacy policy.

 3. Order acceptance

All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.

Orders may only be placed by individual customers and corporations purchasing goods other than for resale. (Wholesale customers should contact us direct at wholesale@lairdhatters.com).

After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.

 4. Order placement

You may browse our website without registering but when placing your first order you can choose to do so as a guest or by registering with us. If you decide to register you will need to complete certain fields on an order form. Your username will be the email address you give us. In doing so you give us a commitment that you are authorised to use the address in question. You will also be asked to input a password.

You should not disclose or transfer your password to any other person. You must notify us immediately if you become aware of any unauthorised use of your password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.

Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase products.

If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products.

We reserve the right to change at any time and without any previous notice the items offered on our website.

It is important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.

 5. Telephone sales

You may also order from us by telephone. You can ring us Monday to Friday from 9am to 5.30pm.

If you provide us with an email address, we will follow the same procedures as for online sales but if not we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.

 6. Descriptions and product information

We have made every effort to represent the colours of our products as accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. If you have any questions about the product you may of course contact us by emailing admin@lairdhatters.com

The measurements given for each hat and cap are in the European measurement of centimetres. Please note that due to the handmade nature of some of the pieces, sometimes measurements may vary slightly.

Laird Hatters warrant that the goods that you buy will at the time of delivery to you correspond to the description given by us. Except where you buy as a consumer (as defined in Section 12 Unfair Contract Terms Act 1977) all other warranties, conditions and terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute or common law or otherwise are excluded. No statement description information warranty condition or recommendation contained in any catalogue list or similar shall be construed to enlarge, vary or override in any way the terms of this clause.

 7. Prices

All prices on the website are quoted in pounds sterling (£). They include VAT @ 20% (payable if delivery is within the EU) but exclude delivery charges, which are detailed separately.

Please note that on all orders placed for delivery outside the UK/EEC it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.

We may change the prices on the website at any time and without any notice.

We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.

Payment terms – you confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.

 8. Delivery

Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

 9. Delivery charges

Delivery charges will be added to your order.

10. Returns and exchanges Policy

We recognise that you have made your purchase based on our description and item pictures.

Where a sizing is wrong we are happy to exchange items returned to us unworn, clean and in good condition at no extra cost to you (UK customers).

Due to hygiene any items returned must be unworn, clean and with original tags. Identification is required when making a return along with a receipt. We keep a record of returns.

All returns/exchanges must occur within 30 days of purchase.

Where we are unable to help you find an alternative, we offer a no-quibble refund on your item purchase. This refund is the price of your purchase, but not the postage cost.

12. Delivery, title and risk

Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) Title of the products will be transferred to you on delivery.
Once a product has been received by you, all risk of damage to or loss of the product will pass to you.

15. Privacy statement

Laird Hatters take the issue of the privacy and protection of your personal data very seriously. Laird Hatters is committed to complying with all relevant Data Protection legislation. We use the internet technology sometimes known as “cookies” to store the information that you give us. This helps us to understand the products you are interested in. We do not store credit/debit card details you give us other than in connection with the transaction you authorise. We will not disclose any of your personal information to anyone outside Laird Hatters. We may from time to time contact you with regard to our products and services. You can at any time request that we make no further contact with you by emailing us at admin@lairdhatters.com. No form of communication over the internet is totally secure. Laird Hatters will always use reasonable endeavours to protect the personal information that you give us but we cannot guarantee security totally and in placing an order with us you are acknowledging that you are placing your personal information on the internet at your own risk.

Laird Hatters will never share your information for marketing purposes with companies outside Laird Hatters. In processing your order, we may send your details to, and also use information from fraud prevention agencies. We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email admin@lairdhatters.com.